Chris Fedruk Long is a former self-help devotee who spent years trying to figure out why people do what they do. Over the last 20 years as an analyst, an independent consultant, and now a manager of analysts, she has learned to focus less on the “why” and more on the “how” to get better results from her team (and herself). She works as an implementation & delivery director at a global research, technology, and consulting company in Chicago, Illinois.
We discuss a behavioral framework that is incredibly effective in improving communication skills, which are essential whether you’re a manager, leader, or entrepreneur. This simple tool will help you pay better attention, and respond more effectively to others based on your observations. (It also works great for non-work relationships!)